Complaints Procedure

Arkrights is committed to high quality legal advice and client care. If you are unhappy about any aspect of the service you have received or about the bill, please contact Mandeep Gill on 01923 233 477 or email mandeep.gill@arkrights.com or by post to our office.

We have a procedure in place which details how we handle complaints which is available on request. We have eight weeks to consider your complaint. If we have not resolved it within this time you may complain to the Legal Ombudsman.

Normally, you will need to bring a complaint to the Legal Ombudsman within three years of receiving a final written response from us about your complaint or within six years of the act or omission about which you are complaining occurring (or you becoming aware of it).

Any compliant about the quality of service provided may also be made to the SRA by contacting the SRA directly. The SRA’s website address at which further details can be found is www.sra.org.uk.

If you are not satisfied with our handling of your complaint you can ask the Legal Ombudsman to consider the complaint by contacting:
Legal Ombudsman. You can go to their website: www.legalombudsman.org.uk or use the details below.

Address:

Legal Ombudsman
PO Box 6806
Wolverhampton
WV1 9WJ

Phone:

0300 555 0333

Watford Office

Address
15-17 Exchange Road
Watford,
Hertfordshire,
WD18 OJD

Contact Us
Email: info@arkrights.com
Phone: 01923 233 477                    
Fax: 01923 235 565

Our Opening Hours
Monday to Friday 9am - 6pm   


London Office

Address
40 Bowling Green Lane
Clerkenwell,
London,
EC1R 0NE

Contact Us
Email: info@arkrights.com
Phone: 0800 634 3325                    
Fax: 01923 235 565

Our Opening Hours
Monday to Friday 9am - 6pm   


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