Arkrights is committed to high quality legal advice and client care. If you are unhappy about any aspect of the service you have received or about the bill, please contact Mandeep Gill on 01923 233 477 or email mandeep.gill@arkrights.com or by post to our office.

We have a procedure in place which details how we handle complaints which is available on request. We have eight weeks to consider your complaint. If we have not resolved it within this time you may complain to the Legal Ombudsman.

Normally, you will need to bring a complaint to the Legal Ombudsman within three years of receiving a final written response from us about your complaint or within six years of the act or omission about which you are complaining occurring (or you becoming aware of it).

Any compliant about the quality of service provided may also be made to the SRA by contacting the SRA directly. The SRA’s website address at which further details can be found is www.sra.org.uk.